Open post

Everyone has a perfect competence

Being a good team player is essential in delivering under pressure.  Knowing what to do, when to do it and why are critical demonstrations of individual competency too often dissolved into the melange of ‘teamwork’.

Collaborating in today’s environment is as much performance art as it is a team sport, and like both of these activities it depends on whole hearted engagement.

Depending on the role you play in the team, you’ll often be asked to contribute – and if you’re in a good team – to take the starring role as the need arises.

And this is where things can get messy – what if standing up and taking centre stage is not your thing?

This doesn’t mean that you shouldn’t participate – it just means that you need to engage others, especially your team leader,  to show off your mastery of the 3Dub.*

From the team leader perspective, understanding your performers (which is really what everyone in the workforce is) is vital. This is where tools like the Skills Framework for the Information Age (SFIA) can give critical insights for managing the stars in your team.

Often overlooked in the stampede to apply the skill levels is the first half of the SFIA framework – the generic capabilities.  This half alone can help to profile a highly skilled personality by showing their preferred working styles, and from that any team leader can work out how best to support individual levels of personal capability.

Of course, it doesn’t excuse the need to apply common sense and any team leader, scrum master, project manager should be aware of the need to address the personal capabilities of their team members to ensure they can shine in their 3Dub moment.

Everyone deserves their moment for a perfect score where what they know and how they work are allowed to shine.   A perfect performance, like a perfect score.

*3Dub is the ‘what to do, when to do it and why’ moment that is the test of absolute competence that comes to all at some – or several – points in a delivery scenario.  Failure is an option, but then so is stepping up first.
Open post

Is SFIA ‘zombified’ in your organisation?

There are some great – and passionate — people in the SFIA world, and Peter Leather is one of them. This article from his very useful site IT Workforce has some great insights, like his other reviews of material gathered from the internet.    It has particular relevance for organisations that implemented SFIA some time ago, and have struggled to make it come alive with all the value it offers.  Hope you enjoy it.

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Has SFIA become zombified in your organisation?

Article by Stacia Garr at Bersin by Deloitte, reviewed by Peter Leather

I have just come across a monster word – “Zompetencies” – I found it in a great article by Stacia Garr at Bersin by Deloitte. It’s a reference to Zombie competencies … where competencies seem to be collapsing under their own weight, dying a very slow death.

Stacia was, of course, referring to competencies as a whole – but it got me thinking about organisations who have adopted SFIA and have found over time that SFIA is not having the planned business impact or that they are not being used as widely as expected.  This is a common problem with organisations adopting SFIA.

In reality it’s a common problem for organisations adopting any new talent management framework e.g. for career planning or leaning and development.
One connection at a large consultancy quipped that initiatives of this type begin to “decay from the day of implementation and have a half-life of 12-18 months”

So in what ways can we prevent SFIA becoming zombified in your organisation?  Stacey suggests 4 key things which you can do to prevent this happening:

  • Design for Criticality
  • Design for Impact
  • Design for Simplicity
  • Design for Acceptance

Now this gives us a useful checklist to think about when mapping SFIA skills to roles profiles.

1. Criticality of SFIA skills

Stacia says … Focus on what is essential to success – not [on] every competency necessary for doing a job.”

My views …

  • When mapping SFIA skills to role and positions – avoid the shopping list approach.  It’s all to easy (especially for less experienced SFIA users) to try to map every aspect of someone’s role and some individuals or line managers can be very insistent that, yes, we are involved in all of these activities.
  • Lists of 18-20 SFIA skills are not uncommon (Architects seem particularly prone to this problem but they are by no means alone in that.)
    So the guideline of 6-8 SFIA skills per role is a good place to start (less if you can**).
  • Don’t think of this as a dogma or a theory – it’s a pragmatic focus to help effective implementation and adoption.  But don’t stop there – from that list of 6-8 you can still emphasise which are the critical SFIA skills. This may be done on the skills mapping (i.e. the criticality is applicable to everyone in the role) or you can encourage managers and/or individuals to identify critical skills when they are having conversations around hiring, performance or development so that these can be very focused on what will make a difference.

2. Impact of SFIA skills

Stacia says“Focus on competencies that align to the organization’s business strategy and greatest areas of need. If your organization is making a major transformation from one focused on execution to one focused on innovation, competencies should be a part of the bedrock of the change effort.”

My views …

This is an excellent observation and one which I have used to good effect many times. I find it really demonstrates your understanding of the business by knowing and highlighting where the biggest impact will be found.  Also key here is recognising that there can be a time dimension to SFIA skills,  so although we may have 6-8 skills per role – at any point in time the importance of individual SFIA skills can change.

In this way individuals and line managers need to be reminded to focus SFIA skills based on the business priorities and team / personal objectives.  To give a SFIA related example:

An IT organisation has mapped the following SFIA skills to their Project Manager roles: Project management, Stakeholder relationship management, Supplier relationship management and Systems development management.   This IT organisation has a current year objective to become trusted business partners for their internal customers,  so their conversations about Business Impact should focus on the ‘Stakeholder relationship management skill’ as the primary area of focus for the current year.

3. Simplicity of adoption

Stacia says … “Constantly ask yourself if the competencies are necessary or can be expressed more simply. Further, in an effort to reduce competencies, do not combine two competencies into one. “Visionary leadership and tactical execution” is not one competency.”

My views …
Of course, SFIA is an off-the-shelf product so SFIA users are heavily reliant on the authors and editors of the SFIA framework delivering simplicity.

From www.sfia-online.org we can see the intent: SFIA is …

Developed by people experienced in the management of skills in IT, SFIA tells you what you need to know and leaves it at that. It is designed as a resource for people who understand IT and know what they are doing.

Overall the SFIA skill level descriptors hit the mark – my main criticism is that there are some very wordy ones and some very short ones – but in general they do hit the mark.

One design principle during skills mapping is to avoid adding overlapping SFIA skills where one would do e.g. including both Consultancy and Technical Specialism as a SFIA skill for one role. While you may feel there is a rational argument to include both –  always ask yourself is this helping or hindering Simplicity?

There are other examples of this as the list of SFIA skills does not strictly follow the “Mutually Exclusive, Collectively Exhaustive” (MECE) principle.

4. Acceptance of SFIA

Stacia says … “Avoid the trap of developing competencies in a vacuum. Competencies need to be broadly socialized and amended as they are developed, to ensure both broad understanding and agreement on their content.”

My views …

One of the great strengths is that the SFIA skills are socialized and amended at an industry level, so what could have been “developed in a vacuum” is turned into a strength as the SFIA description are validated by a far greater audience than could have been achieved internally.

Now that we have published SFIA version 6 (in 2015), we can be confident that the SFIA skill descriptions have both stood the test of time and have been revised and maintained to keep pace with industry changes. This means any problem areas or gaps are resolved based on feedback from SFIA Users.

Certainly with the many organisations I work with, the descriptors are in the vast majority understood and accepted.  I also have first hand experience in a number of organisations where SFIA’s neutrality and credibility as a “de facto” industry standard has actually helped prevent the “not invented here” objections.  These objections commonly occur with homegrown frameworks which are devised centrally or in the case of mergers devised by the “other” partner. In these instances using SFIA greatly increases acceptability.

Other things you can do to increase Acceptance of SFIA

  • have a programme of communication and education for stakeholders to explain what & why you are using SFIA and the benefits
  • tailor communications for the different needs of your audience e.g. IT leaders, IT line managers, IT professionals, HR/L&D professionals
  • have a FAQ or jargon buster if you need to explain how some of the SFIA language and structure fits to how you do things in your own organisation
    set up internal support groups or SFIA champions who can become local subject matter experts

Conclusion

  1. Be pro-active and build longevity into your SFIA adoption
  2. Think ahead and have a plan at the design stage to minimise the risk of Zompetencies
  3. Ask your SFIA Consultant what experience they have of doing this and how they can help increase the value of your investment in using SFIA
** Note the danger of trying to get to 1 SFIA skill per role. In the vast majority of cases that is going too far and is counter-productive. There have been numerous rumblings on the SFIA circuit of a high-profile tool vendor which tries to get every role down to only 1 SFIA skill. I can’t confirm or deny this – although I have heard it from more than one reliable source. The drive for this appears to make adoption of their tool easier rather than for any sense of delivering high performance or avoiding Zompetencies.